Hi, my name's Bertrand.

In case you'd like to know a little more about me, here's a more comprehensive intro.

I'm a Freelance Product Manager & Consultant​, used to be a ​Product Owner​ at Facelift bbt (Social Media Marketing) and​ a Product Manager​ at Smaato Inc. (Mobile Advertising Exchange), both in Hamburg, Germany.

I've got 5+ Years​ of Professional Product Management and Digital Marketing Experience, I'm a Certified Scrum Product Owner® (CSPO®), and I've got ​9+ years of total work experience.

I've got two Bachelor's degrees - one is a B.A.​ ​Marketing​ ​&​ ​Business Information Systems​ (“Wirtschaftsinformatik”), and the other one's a ​B.A. Audio Engineering​. I'm also almost don with an ​M.Sc.​ ​Business Information Systems​ which I work on in the evenings.

I was born & raised in Bonn, Germany in 1988. My dad's German, my mom's South African - so I speak both German and English​ natively. I have an American accent, though.

By night, I enjoy ​playing drums​ - and have done so for 16+ years, recording close to 10 full length records and playing a lot in between small local shows and an arena in Athens, Greece. Unfortunately, I forgot how to play the piano.

Work Experience

Facelift bbt, ​Hamburg (GER)​

P​roduct Owner, Moderation · AUGUST 2017 - APRIL 2019

Product Owner for Community Management, Benchmarking and Third-Party Integrations (APIs & Data Persistence), managing 2 dev teams (on-site in Hamburg, and offshore in Lahore, PK).

  • Raised NPS by 3.4 points.
  • Improved data delivery speed by 3x with a Kafka/Kubernetes/ProtoBuf-based streaming data architecture.
  • Managed a UI/UX redesign.
  • Migrated an entire application to the offshore team.

Smaato Inc., ​Hamburg (GER)​

Product Manager · FEBRUARY 2016 - JULY 2017

Product Manager & Product Owner for Smaato's Publisher Platform SPX, and related service/infrastructure, managing an agile team of 6 engineers according to Scrum.

  • Increased payout efficiency by 4x by integrating a third-party solution.
  • Reduced support overhead by 40% with a Support section & workflow.
  • Prevented key account churn by building a custom data sync & store.

Smaato Inc., ​Hamburg (GER)​

(Senior) Product Marketing Manager · MAY 2014 - JANUARY 2016

Launched the SPX platform and owning the rollout (i.e. internal) and go-to-market (i.e. external) processes of various products and features.

  • Built an entire Knowledge Base (​see left​)​.
  • Improved internal SPX knowledge by 2-3x thru platform training & an exam.
  • Wrote API documentation.
  • Planned multiple large product rollouts & go to market strategies.

LEAP/, ​Berlin (GER)​

Content Marketing Manager · SEPTEMBER 2013 - APRIL 2014

Content marketing/off-page SEO for a CRO agency. Quality assurance/copy-editing for customer projects (German SMEs).

● Increased conversions for multiple customers by 2-5x.

gigmit.com, ​Berlin (GER)

Marketing & Sales Assistant · MAY 2013 - AUGUST 2013

Designing and coordinating online marketing activities & supporting Marketing and Sales daily business for the live music booking portal “gigmit.com”.

  • Increased inbound website/platform traffic by 10x (with €0 budget).
  • Increased signup conversions by 3x.
  • Opened up new marketing channels.

Smaato Inc., ​San Francisco (USA)​

Intern, Marketing · OCTOBER 2012 - MARCH 2013

Internship at Smaato Inc. in San Francisco.

Social media & email marketing, Content creation (blog), Sales & event assistance.

Universal Music Group, ​Berlin (GER)

Working Student, Supply Chain Management · NOVEMBER 2011 - AUGUST 2012

Working Student, Accounting · DECEMBER 2010 - JANUARY 2011

SAP Labs, Inc., ​Palo Alto, CA (USA)​

Intern, Marketing · AUGUST 2011 - OCTOBER 2011

Intern, Executive Briefing Center · SEPTEMBER 2010

EDUCATION

Otto-Friedrich-Universität, ​Bamberg (GER)​

M.Sc. Wirtschaftsinformatik · APRIL 2016 - APRIL 2020 (PROJECTED)

Business Information Systems​ (Master Of Science), thru extra occupational ​”VAWi” ​online correspondence (distance study) course.

Berlin School of Economics and Law, ​Berlin (GER)

B.A. Betriebswirtschaftslehre · APRIL 2010 - OCTOBER 2013

Business Administration (Bachelor Of Arts).

Marketing ​major, Business Information Systems minor.

SAE Institute Berlin/Middlesex University, Berlin (GER)/Middlesex (UK)​

B.A. Audio Engineering · APRIL 2007 - OCTOBER 2010

Bachelor Of Recording Arts. Sound Engineering, Acoustics and Audio/Music Production.

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